Terms of Service

1. Introduction and Acceptance

Welcome to Dions ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and food delivery services (collectively, the "Services") operated by Dions.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you may not access or use our Services.

We reserve the right to modify these Terms at any time. When we make changes, we will notify you by updating the date at the bottom of these Terms and, in some cases, we may provide additional notice. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Dions, a food service business operating in the United States
• "You," "your," or "User" refers to any individual or entity accessing or using our Services
• "Services" means our website, mobile applications, food delivery services, and all related features and functionalities
• "Content" means all text, images, videos, data, and other materials available through our Services
• "Website" refers to dions-pizz.digital and all associated pages and subdomains
• "Account" means your registered user account with us
• "Order" means your request to purchase food items through our Services
• "Delivery Area" means the geographical zones where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes in accordance with these Terms. Specifically, you are permitted to:

• Browse our menu and product offerings
• Place orders for food delivery or pickup
• Create and manage your user account
• Contact customer support for legitimate inquiries
• Provide honest reviews and feedback about our services
• Share our content for non-commercial purposes with proper attribution

3.2 Prohibited Use

You agree not to engage in any of the following prohibited activities:

• Using our Services for any illegal or unauthorized purpose
• Attempting to gain unauthorized access to our systems, servers, or networks
• Interfering with or disrupting the operation of our Services
• Using automated systems, bots, or scripts to access our Services
• Copying, distributing, or modifying our content without permission
• Transmitting viruses, malware, or other harmful code
• Engaging in fraudulent activities or providing false information
• Harassing, threatening, or intimidating other users or our staff
• Violating any applicable laws or regulations
• Reselling or redistributing our Services without authorization

4. User Accounts

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate and current
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account
• Maintain only one account per person unless specifically authorized by us

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly if we suspect fraudulent, abusive, or illegal activity. You may terminate your account at any time by contacting our customer support team.

5. Products and Services

5.1 Food Safety and Quality Standards

At Dions, we are committed to maintaining the highest standards of food safety and hygiene. We comply with all applicable food safety regulations and health department requirements. Our kitchen facilities are regularly inspected and our staff receives ongoing food safety training.

5.2 Product Descriptions and Pricing

We strive to provide accurate descriptions, images, and pricing for all menu items. However, we reserve the right to:

• Modify menu items, ingredients, and pricing without prior notice
• Discontinue items based on availability or business decisions
• Correct pricing errors, even after an order has been placed
• Substitute ingredients when necessary due to availability constraints

5.3 Order Process and Acceptance

When you place an order through our Services:

• Your order constitutes an offer to purchase our products
• We reserve the right to accept or decline any order
• Order confirmation does not guarantee acceptance
• We may contact you to verify order details or payment information
• Minimum order requirements may apply for delivery orders

5.4 Delivery Terms and Conditions

Our delivery service operates within designated delivery zones and is subject to the following terms:

• Delivery Times: Estimated delivery times are approximate and may vary based on order volume, weather conditions, and other factors
• Delivery Zones: Delivery is available only within our designated service areas
• Delivery Fees: Applicable delivery charges will be displayed before order confirmation
• Temperature-Sensitive Items: We use insulated packaging to maintain food quality during transport
• Delivery Instructions: Please provide clear delivery instructions and ensure someone is available to receive the order

5.5 Order Cancellation and Modification

Order modifications and cancellations are subject to our kitchen preparation schedule:

• Orders may be modified or cancelled within 5 minutes of placement
• Once preparation has begun, modifications may not be possible
• Cancellation fees may apply for orders cancelled after preparation has started
• We reserve the right to cancel orders due to ingredient unavailability or other operational reasons

5.6 Payment Terms

Payment is required at the time of order placement. We accept various payment methods including credit cards, debit cards, and digital payment platforms. All transactions are processed securely through encrypted payment systems. For detailed information about refunds and returns, please refer to our separate Refund Policy.

6. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and design, are owned by Dions or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.1 Our Intellectual Property Rights

• The Dions name, logo, and branding are our exclusive trademarks
• Menu descriptions, recipes, and food presentation concepts are our proprietary content
• Website design, user interface, and software are protected by copyright
• All photography and promotional materials are our intellectual property or used under license

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal purposes. This license does not permit you to:

• Reproduce, distribute, or publicly display our content
• Create derivative works based on our content
• Use our trademarks or logos without written permission
• Reverse engineer or attempt to extract source code from our applications

6.3 Copyright Infringement Reporting

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement, including the copyrighted work, the allegedly infringing content, and your contact information.

7. User Content

Our Services may allow you to submit, post, or share content such as reviews, comments, photos, and feedback ("User Content"). By submitting User Content, you represent and warrant that:

• You own or have the necessary rights to the content you submit
• Your content does not violate any third-party rights
• Your content is accurate and not misleading
• Your content does not contain harmful, offensive, or illegal material

7.1 License Grant to Company

By submitting User Content, you grant us a worldwide, royalty-free, perpetual, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with our Services and business operations.

7.2 Content Moderation

We reserve the right to review, moderate, and remove any User Content that violates these Terms or is otherwise objectionable. We do not pre-screen User Content but may monitor it for compliance with our policies. The removal of content is at our sole discretion and without notice.

8. Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service operation
• Accuracy or completeness of content or information
• Security of data transmission or storage

We do not warrant that our Services will meet your specific requirements or that any defects will be corrected. Your use of our Services is at your own risk, and you assume full responsibility for any resulting consequences.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Dions and its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or property damage
• Emotional distress or mental anguish
• Loss of goodwill or reputation

Our total liability to you for any claims arising from or related to our Services shall not exceed the total amount you have paid to us in the twelve (12) months preceding the claim, or $100, whichever is greater.

10. Indemnification

You agree to defend, indemnify, and hold harmless Dions, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use or misuse of our Services
• Your User Content or any content you submit
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. This indemnification obligation will survive termination of these Terms and your use of our Services.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

• We do not endorse or make any representations about third-party sites
• Third-party services are governed by their own terms and policies
• We are not responsible for any damage or loss related to third-party services
• You should review the terms and privacy policies of any third-party services you use

We strongly advise you to read the terms and conditions and privacy policies of any third-party sites or services that you visit or use through our platform.

12. Termination

These Terms remain in effect until terminated by either you or us. We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms of Service
• Fraudulent or illegal activity
• Abuse of our Services or staff
• Extended periods of inactivity
• Business or operational reasons

12.1 Effects of Termination

Upon termination:

• Your right to use our Services will cease immediately
• We may delete your account and associated data
• Outstanding orders may be completed or cancelled at our discretion
• Accrued obligations and liabilities will survive termination

12.2 Survival

The following sections will survive termination of these Terms: Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

13. Governing Law and Disputes

These Terms shall be interpreted and governed by the laws of the State of Connecticut and the United States, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Connecticut, and you consent to the jurisdiction of such courts.

13.1 Dispute Resolution Process

Before initiating any formal legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a mutually acceptable resolution. Please contact our customer service team at [email protected] to begin the dispute resolution process.

13.2 Time Limitation

Any claim or cause of action arising out of or related to your use of our Services must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes to these Terms, we will:

• Update the "Last Updated" date at the bottom of these Terms
• Notify registered users via email when significant changes are made
• Provide notice on our website homepage for major revisions
• Give you a reasonable period to review changes before they take effect

Your continued use of our Services after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using our Services immediately.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and us regarding your use of our Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. No waiver of any term will be deemed a further or continuing waiver of such term or any other term.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms or our rights hereunder without restriction, including in connection with any merger, acquisition, or sale of assets.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government regulations.

15.6 Headings

The headings and subheadings in these Terms are for convenience only and shall not affect the interpretation of any provision.

16. Contact Information